Roydon Music
You are on a site hosted and operated by SMD America according to its terms and conditions. The information you provide will be handled according to its privacy policy. The information you provide here may be shared with Roydon Music and handled according to the terms of its privacy policy.

Security & Privacy

Security Policy

SheetMusicDirect.us is committed to the highest level of security commercially available.

To keep sensitive information safe:

We use the Secure Sockets Layer (SSL) on areas of the site where you are entering personal or payment information. This means that this information is encrypted between your computer and ours, and no one else can normally decipher it. You can tell that you are in a secure area of Sheetmusicdirect.us by the small padlock displayed at the bottom of your browser window. See the figures below:

Netscape Navigator in secure mode

Internet Explorer in secure mode

Our encryption is the strongest commercially available - 128K - and is approved by the authorities and financial institutions. Additionally, an independent, trusted third party - in this case VeriSign - has issued us with a certificate which proves our right to use the domain name sheetmusicdirect.us in a secure environment, and who can clarify that we are who we say we are. Click on the VeriSign Seal below if you would like to verify this.

Because we use online credit card authorization, your card details get transmitted directly and securely to the bank for processing. Therefore, even Sheetmusicdirect.us employees do not see your card details (unless arranging a credit), making your details even safer. We believe that shopping online with Sheetmusicdirect.us - with the carefully thought-out procedures mentioned above - is as safe or safer than using a credit card over the telephone or in a restaurant.

Privacy Policy

SheetMusicDirect.us is committed to keeping the personal details of its visitors and customers private and secure.

We will not sell or share your personal details with unrelated third parties, partners or affiliates, without explicitly asking for your consent in advance.

We use the personal information you give us for the following purposes:

  • to contact you in case there is a problem with your order.
  • to change and enhance the web site.
  • to conduct anonymous research into:
    • the way our web site is used and
    • the purchasing patterns of our customers
  • to occasionally email you with details of our products, special promotions, and enhancements.

If you would prefer not to receive these mailings, then please send an email to news@sheetmusicdirect.us with the subject line "Unsubscribe."

If you have any questions about Sheetmusicdirect.us's privacy policy please email them to support@sheetmusicdirect.us.

Refund Policy

Our refund policy is as follows:

  • If you are unhappy with or fail to print any item(s) bought from Sheetmusicdirect.us, please contact our Support Team by e-mail at support@sheetmusicdirect.us, explaining what went wrong. Please include your Order Number with your email.
  • After investigating the cause of the problem, we will offer you either another chance to print your purchased item, or a full refund for that item, but Sheet Music Direct shall have no further liability to you.

If you have any questions about our Refund Policy, please email them to support@sheetmusicdirect.us.